Answers to Your Questions

Our international returns policy allows for returns within 30 days of your purchase. To initiate a return, please follow our returns process outlined in our Terms of Service. Please note that return shipping is the responsibility of the customer.

Our international delivery policy can be found in our Terms of Service. We are committed to delivering products to our international customers, and we provide detailed information about our international shipping process.

If your order hasn’t been delivered within the expected timeframe, please reach out to our customer support team. We will investigate the status of your order and provide you with an update.

If you need a new returns note, please contact our customer support team. They will assist you in obtaining the necessary documentation for your return.

Once you’ve initiated a return, please allow some time for the returned items to reach our facility. Once received, our team will process your return, and you will be notified accordingly. The processing time may vary, so we appreciate your patience.

Please allow 7 to 10 business days for delivery time; having said that it can vary depending on your location and the specific product you’ve ordered (a shorter time may occur). You can also check the status of your order by contacting us directly.

Yes, we offer international shipping to many countries around the world. To see if we ship to your location, please refer to our international shipping policy in our Terms of Service.

Yes, we provide tracking information for most orders. Once your order is shipped, you will receive an email with tracking details. You can use this information to monitor the progress of your delivery right from our website or by contacting our customer support team.

If you encounter any issues with your delivery, such as delays or damaged items, please contact our customer support team as soon as possible. We’re here to assist you and ensure that your shopping experience is smooth and enjoyable
(Pictures and valid evidence can always help).

Unfortunately, once an order has been placed and confirmed, we are unable to modify the shipping address. To ensure accurate delivery, please double-check your shipping information before completing your purchase.

We offer a 30-day return and exchange policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. However, please review our detailed return and exchange policy in our Terms of Service for specific instructions and conditions.

While we are committed to providing refunds and exchanges within our policy, return shipping costs are the responsibility of the customer. We will process your refund or exchange upon receiving the returned item in satisfactory condition.

Refunds and exchanges are typically processed within 7 to 10 business days from the date we receive your returned item (banking processing times). However, please note that processing times may also vary depending on the volume of returns and exchanges at any given time. We appreciate your patience during this process.